Privacy Letter
This letter explains what information Zoyo Neighborhood Yogurt collects through the Zoyo app and the Zoyo Points program, why we collect it, and what we will and will not do with it. If anything here is unclear, write to us at contactus@zoyogurt.com and a person will answer you.
- What we collect
1.1 When you create an account in the Zoyo app, we collect your name, email address, mobile phone number, and date of birth.
1.2 When you use the app at our stores, we collect your purchase history at Zoyo, your point balance, and your reward redemptions.
1.3 We also collect basic technical information about the device and app version you use, so we can fix problems.
1.4 Card payments are processed by PCI-DSS certified payment processors. Zoyo does not store your full card number.
- Why we collect it
2.1 To create and maintain your account, and to confirm it is really you when you scan in store.
2.2 To award, track, and redeem your Zoyo Points and rewards, including your birthday bonus. That is why we ask for your date of birth.
2.3 To answer your questions and resolve issues with your account or a purchase.
2.4 To send you information we think is of interest to Zoyo customers — new flavors, new store openings, promotions, and news about your rewards. We send marketing email and text messages only if you have given us permission to, and you can withdraw that permission at any time.
2.5 To understand, in aggregate, how our stores and our app are used, so we can run the business better.
- What we will never do: sell your information
3.1 We do not sell your personal information. We do not rent it, trade it, or make it available to outside companies for their own marketing. We have not done so, and we do not intend to.
3.2 The only parties outside Zoyo that ever see your information are the service providers we hire to run the app, the point-of-sale system, our email and text messaging platform, and payment processing. They are bound by contract to use your information only to provide that service to us, and for nothing else.
3.3 We may also disclose information where you ask us to, where we are required to by law or valid legal process, or where it is necessary to protect the rights, property, or safety of our customers, our team, or Zoyo.
3.4 If Zoyo is ever sold, merged, or reorganized, your information may transfer as part of that business, and it will remain subject to this Privacy Letter. [DECISIÓN: confirmar si se desea conservar esta cláusula]
- Email and text messages
4.1 We will always send you service messages about your account — a point balance, a reward, a change to the program. You cannot opt out of these while your account is open, because they are how the program works.
4.2 Marketing email and marketing text messages are different. We send them only with your express permission, which you give by checking the box at sign-up or later in the app.
4.3 Giving that permission is never a condition of joining Zoyo Points or of buying anything from us.
4.4 Message and data rates may apply to text messages and message frequency varies. Reply STOP to any message to stop, or HELP for help. Every marketing email has an unsubscribe link.
- Children
5.1 The Zoyo app and the Zoyo Points program are for people 13 years of age and older. We do not knowingly collect personal information from children under 13.
5.2 If we learn that we have collected information from a child under 13, we delete it. If you are a parent or guardian and believe your child has given us information, write to contactus@zoyogurt.com and we will delete it.
- How long we keep it
6.1 We keep your information for as long as your account is open, and for a reasonable period afterward to meet our legal, tax, and accounting obligations.
6.2 When you delete your account, we delete your personal information, except anything we are required to keep by law. Deleting your account also closes your Zoyo Points membership, and any point balance is forfeited.
- Your choices
7.1 You can see and correct the information in your account from inside the Zoyo app.
7.2 You can ask us what information we hold about you, and you can ask us to delete it, by writing to contactus@zoyogurt.com.
7.3 You can stop marketing messages at any time without losing your points.
- Security
8.1 Information is transmitted over encrypted connections, payment data is handled by PCI-DSS certified processors, and access to customer information inside Zoyo is limited to the people who need it to do their job.
8.2 No system is perfect. If we ever have a breach affecting your information, we will notify you as required by Arizona law (A.R.S. § 18-552).
- Changes to this letter
9.1 If we change this letter, we will post the new version at zoyogurt.com/privacy-letter/ with a new “last updated” date. If the change is significant, we will tell you by email.
- Contact
10.1 Zoyo Neighborhood Yogurt, 3401 E McDowell Rd, Suite 4, Phoenix AZ 85008, contactus@zoyogurt.com, 602-661-9212.